Terms of Service

THE TERMS OF SERVICE FROM Laseroo (PTY) LTD. AND [“WWW.laseroo.CO.ZA”] CONSTITUTES AN AGREEMENT TO THESE TERMS.

 

WEBSITE DESIGN, ONGOING SUPPORT & INTERNET MARKETING

All Web Design & Development and Ongoing services provided by Laseroo (PTY) LTD are subject to the following terms and conditions;

1. ESTIMATES

Estimates provided to prospects will be honored for 14 days. A new quote will then be provided upon request.

2. CHARGES & FEES

All new projects require an initial 80% non-refundable deposit that will be due when accepting the order. The remaining 20% balance will be due upon acceptance of the completed project before it is released to the client or published to the internet.

Laseroo (PTY) LTD retains the right to hold all graphics and project development with the exception of content and graphics provided by the client until payment is received for such items. (See copyright & ownership clause)

3. PAYMENTS

Laseroo (PTY) LTD accepts payments via EFT and monthly Debit. Your project will not be released to you or published on the internet until full payment is received.

4. HOURS OF OPERATION

Our business hours are Monday to Friday from 8:00 am to 4:30 pm.

5. WEBSITE DESIGN CREDIT

All Laseroo (PTY) LTD web design clients will have a “Designed by: Laseroo (PTY) LTD” link on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay Laseroo (PTY) LTD a fee of R1000.00 to have this link permanently removed. Should you have a new layout designed for your site by a company other than Laseroo (PTY) LTD, you may remove the credit from your website.

6. COPYRIGHT & OWNERSHIP

Software and third-party graphics or programs are not transferred to the client and remain under the copyright of their respective owners.

Laseroo (PTY) LTD reserves the right to resell custom designed websites that remain unpaid by the original client, or other graphics created by Laseroo (PTY) LTD but not in legal use by the client.

Laseroo (PTY) LTD reserves the right to display websites and graphics that have been designed by Laseroo (PTY) LTD on their website, and in any marketing material to aid as examples of our work.

7. REFUNDS

Laseroo (PTY) LTD requires an 80% deposit before we begin work on any project. A request to terminate services must be presented to Laseroo (PTY) LTD in writing. Laseroo (PTY) LTD has a Guaranteed 30 Day Turnaround for your project. If we fail to complete your project within 30 days of the start date AND you have turned in all content, images and information requested by us, you will receive half of your deposit refund within 30 days of your written request.

Refunds will be processed within 30 business days of the request by the client if there is a refund amount due based on the terms above.

We are unable to offer refunds on SSL certificates and domain services. Hosting services carries a 30-day money back guarantee when the hosting plan was purchased separately and not part of a website design package. If you are dissatisfied with the services provided, we will be happy to work out a solution with you that will meet your company needs.

8. CHARGEBACKS

Laseroo (PTY) LTD will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above and all clients are asked to read and agree to our terms of service prior to the start of any project.

9. DEVELOPMENT & DELIVERY

Laseroo (PTY) LTD understands the importance of completing projects in a timely manner. We agree to complete the web design project within 30 days from the date of your first deposit payment and sending relative information. If the client does not supply Laseroo (PTY) LTD with complete text, graphic content and other requested materials for the contracted client within 30 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a project extension in writing to Laseroo (PTY) LTD for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Laseroo (PTY) LTD and the client.

10. NON-COMMUNICATION

If we are unable to communicate with a client on a project for a duration of at least fourteen (14) days via email during the design and development process, the project will be canceled without prior notice and no refund will be issued.

11. LIABILITY

Services purchased from Laseroo (PTY) LTD are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error-free. In no event shall Laseroo (PTY) LTD be liable to the client for any direct, indirect, special, punitive, incidental or consequential damages arising out of the use of the website, services and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.

12. ACCEPTANCE

Please note that by submitting your deposit or down payment for our services, you are agreeing to all of our terms of service as written here. Laseroo (PTY) LTD reserves the right to change or update these terms at any time without prior notice.

13. ONGOING SUPPORT & INTERNET MARKETING SERVICES

Are subject to the above terms and are paid on a yearly, monthly or hourly basis depending on the agreement details as stated in the original estimate(s).

14. USER AGREEMENT & HOSTING TERMS OF SERVICE

The use of services from Laseroo (PTY) LTD constitutes an agreement to these terms of service.

14.1 ACCOUNT SETUP / EMAIL ON FILE

We will set up your account before we create your order. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account.

14.2 TRANSFERS

Our Transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service and we cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases, we may be unable to assist you in a transfer of data from an old host.

Please contact us with specific details to receive a price quote for website transfers.

14.3 CONTENT

All services provided by Laseroo (PTY) LTD may only be used for lawful purposes.

The customer agrees to indemnify and hold Laseroo (PTY) LTD harmless from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of content, images, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please email info@laseroo.co.za.

EXAMPLES OF UNACCEPTABLE MATERIAL ON ALL SERVERS INCLUDE:

1. Spam.

IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), affiliate servers, topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Multi-Level Marketing Schemes, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg’s, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

2. Backup on shared account.

Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account.

3. Monitored for lawful purpose .

Laseroo (PTY) LTD’ services, including all related equipment, networks, and network devices are provided only for authorized customer use. Laseroo (PTY) LTD’ systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Laseroo (PTY) LTD’ system(s) constitutes consent to monitoring for these purposes.

4. Service refusal.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

5. Failure to respond.
5.1

Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via ticket/email and will have a response within 24 hours.

5.2

If in doubt regarding the acceptability of your site or service, please contact us via our contact form or email and we will be happy to assist you.

5.3

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography. Any site found to host child pornography or linking to child pornography will be suspended immediately without notice and we will report you.

5.4

It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account.

5.5

All Violations will be reported to the appropriate law enforcement agency.

5.6

This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

14.4 ZERO TOLERANCE SPAM POLICY

14.4.1

We take a zero-tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

14.4.2

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

14.4.3

Laseroo (PTY) LTD reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean-up fee. This cost of the clean-up fee is entirely at the discretion of Laseroo (PTY) LTD.

14.4.4

Laseroo (PTY) LTD reserves the right to require changes or disable as necessary any web site, account, database, or other components that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.

14.5 PAYMENT INFORMATION

14.5.1

You agree to supply appropriate payment for the services received from Laseroo (PTY) LTD, in advance of the time period during which such services are provided. You agree that until and unless you notify Laseroo (PTY) LTD of your desire to cancel any or all services received, those services will be billed on a recurring basis.

14.5.2

Cancellations must be done in writing to Laseroo (PTY) LTD via email. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled. We will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us or do not receive an email within 24hours after submitting your cancellation, please contact us immediately via phone. We require that cancellations of service are done through the online form to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.

14.5.3

Hosting cancellations must be paid in full before the service will be cancelled. Our Hosting is on a pay to use basis. As a client of Laseroo (PTY) LTD, it is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. Laseroo (PTY) LTD provides a 7 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 7 days and not paid will result in account suspension until account balance has been paid in full.

Laseroo (PTY) LTD reserves the right to change the prices/charges at any time.

14.6 BACKUPS AND DATA LOSS

Your use of the service is at your sole risk. Laseroo (PTY) LTD is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Laseroo (PTY) LTD servers.

14.7 CANCELLATIONS AND REFUNDS

Laseroo (PTY) LTD reserves the right to cancel the account at any time with or without notice.

Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

Customers may cancel at any time via contacting us by email at info@laseroo.co.za

There are no refunds on administrative fees, install fees for custom software, hosting (if purchased as part of a website design package), SSL certificates or domain name purchases.

Violations of the Terms of Service or User Agreement will waive the refund policy.

14.8 SERVICE GUARANTEE

If you are not completely satisfied with our services within the first 30 days of using our service, you will be given a 50% refund of the contract amount. Remember, this is only for monthly/annually hosting packages and does not apply to website design hosting packages, administrative fees, install fees for custom software, SSL certificates or domain name purchases.

14.9 SHARED SERVERS

Shared accounts may not resell web hosting to other people.

14.10 PRICE CHANGE

We reserve the right to change prices listed on our company websites, and the right to increase the number of resources given to plans at any time.

14.11 INDEMNIFICATION

Customer agrees that it shall defend, indemnify, save and hold Laseroo (PTY) LTD harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Laseroo (PTY) LTD, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.

14.12 Customer agrees to:

Customer agrees to defend, indemnify and hold Laseroo (PTY) LTD harmless against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Laseroo (PTY) LTD; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Laseroo (PTY) LTD’ server.

15. DISCLAIMER

Laseroo (PTY) LTD shall not be responsible for any damages your business may suffer. Laseroo (PTY) LTD makes no warranties of any kind, expressed or implied for services we provide. Laseroo (PTY) LTD disclaims any warranty or merchant ability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Laseroo (PTY) LTD and its employees.

16. DISCLOSURE TO LAW ENFORCEMENT

Laseroo (PTY) LTD may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies.

We will cooperate fully with law enforcement agencies.

17. CHANGES TO THE TERMS OF SERVICE

Laseroo (PTY) LTD reserves the right to revise its terms of service at any time without notice.

18. REGISTRANT EDUCATION AND DOMAIN NAME REGISTRANTS RIGHTS

For more information about Registrant Education, please click here: http://www.icann.org/en/resources/registrars/registrant-rights/educational

For more information about Domain Name Registrant Rights, please click here: http://www.icann.org/en/resources/registrars/registrant-rights/benefits

19. ABUSE

Any party seeking to report violations to any Laseroo (PTY) LTD Web Design terms of service may contact us via e-mail at info@laseroo.co.za