An FTP (File Transfer Protocol) account is used to connect to your hosting server from a remote device. You can use it to:
Upload website files
Download backups
Edit code or media
Manage folders in real-time
How to Create an FTP Account in DirectAdmin
Follow these steps to set up a new FTP user in your DirectAdmin hosting panel:
Login with your hosting username and password. Need help logging into DirectAdmin? 👉 Read this guide
Under Account Manager, click on FTP Management.
Click the Create FTP Account button.
Fill in the following details:
FTP username
Password
Directory (you can restrict access to a specific folder)
Click Create to finish.
Your FTP account is now ready! You can use the login details in an FTP client like FileZilla to connect.
Frequently Asked Questions
What is my FTP Username?+
The FTP username is the one you created when setting up the FTP account in DirectAdmin. It’s separate from your main DirectAdmin login unless you deliberately used the same. Make sure to use this exact username when connecting via FTP clients.
Why can’t I connect FTP?+
Connection issues often arise from incorrect username or password, wrong FTP server address, or firewall and port blocking. FTP normally uses port 21, so ensure this port is open on your device and network. Also, confirm your hosting provider’s FTP service is running.
Can I change FTP password?+
Yes, you can change the FTP password anytime by logging into DirectAdmin, navigating to the FTP accounts section, and editing the user’s password. After changing it, update your FTP client with the new password to reconnect successfully.
Can I delete or disable an FTP account later?+
Absolutely. You can go to the FTP Management section in DirectAdmin and remove or disable any existing FTP account.
How to find FTP server?+
The FTP server is usually your domain name with an “ftp.” prefix (like ftp.yourdomain.co.za). You can confirm the exact FTP host in your hosting welcome email or inside DirectAdmin under account details.
