🔒 Why Your IP Might Get Banned
So your email suddenly stopped working — no errors, no bounce messages, nothing gets sent or received?
Don’t panic. One common reason is a Banned IP, your IP address has been temporarily blocked by the server.
But how does that happen, and what can you do about it?
💡 First Things First: What’s an IP Address?
An IP address is like your internet home address — it identifies your device on the network.
When you connect to the internet, send email, or browse websites, your IP tells the server where the traffic is coming from.
You can check your current IP address below:
📍 Your Current IP Address Is:
🚫 Why Your IP Might Be Blocked
Your IP address is: Loading…
You can also Google “What is my IP” if this doesn’t display.
- Go to Google
- Search for:
What is my IP - Copy that number and send it to us so we can check if your IP is blocked.
Our servers automatically block IPs that show signs of suspicious or repeated failed activity — this is to protect your email and website from hackers or bots.
Here are the most common reasons:
❌ Too Many Incorrect Password Attempts
Repeatedly typing the wrong email or DirectAdmin password can trigger a temporary ban.
📥 IMAP/SMTP Email Setup Errors
Incorrect email settings in Outlook, Gmail app, or your phone can flood the server with failed login attempts.
🛜 Wi-Fi or Network Glitches
Sometimes a poor connection causes your device to reconnect too often, appearing like a brute-force attack.
🛡️ Server Firewall Rules
Our firewall automatically blocks unusual traffic, like rapid connection attempts or strange behavior — even if unintentional.
✅ How to Fix It
- Restart your router or mobile data
This often gives you a new IP — and unblocks access instantly. - Find your IP using the tool above
- Send your IP to us
Email us via our contact form with your IP and a short note. - Fix incorrect login details
If it happened from email setup, check your password and server settings before trying again.
