Why is my IP Banned?

Why is my IP Banned?

So your email suddenly stopped working — no errors, no bounce messages, nothing gets sent or received?
Don’t panic. One common reason is a Banned IP, your IP address has been temporarily blocked by the server.

But how does that happen, and what can you do about it?

Index

What is an IP address?
What is my IP
Why is this happening
How to fix it
Frequently Asked Questions
Pro Tips
Useful Links

What is an IP Address?

An IP address is like your internet home address — it identifies your device on the network.
When you connect to the internet, send email, or browse websites, your IP tells the server where the traffic is coming from.
You can check your current IP address below:

📍 Your current IP address is:

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You can also Google “What is my IP” if this doesn’t display.

1. Go to Google
2. Search for: What is my IP
3. Copy that number and send it to us so we can check if your IP is blocked.

Why Your IP gets Banned

Our servers automatically block IPs that show signs of suspicious or repeated failed activity — this is to protect your email and website from hackers or bots.

Here are the most common reasons:

Too Many Incorrect Password Attempts

Repeatedly typing the wrong email or DirectAdmin password can trigger a temporary ban.

IMAP/SMTP Email Setup Errors

Incorrect email settings in Outlook, Gmail app, or your phone can flood the server with failed login attempts.

Wi-Fi or Network Glitches

Sometimes a poor connection causes your device to reconnect too often, appearing like a brute-force attack.

Server Firewall Rules

Our firewall automatically blocks unusual traffic, like rapid connection attempts or strange behavior — even if unintentional.

Send/Receive Reports

When using a third-party app like Microsoft Outlook for send and receive reports, if you haven’t used the device for a while, a sudden spike in send/receive requests alongside the emails can hit the server too fast and cause your IP to be temporarily banned due to a violation of our Fair Usage Policy.

How to Fix It

1. Restart your router or mobile data
   This often gives you a new IP — and unblocks access instantly.
2. Find your IP using the tool above
3. Send your IP to us
   Email us via our contact form with your IP and a short note.
4. Fix incorrect login details
   If it happened from email setup, check your password and server settings before trying again.

Frequently Asked Questions

Have Questions of your own? Contact us