📧 Start Here Before You Panic 😅
Hey there! If your email suddenly stopped working, don’t worry try these quick steps that solve most email issues in minutes.
✅ Step 1: Check Your Internet Connection
Just because your device says “connected” doesn’t mean it’s actually online.
👉 Open your browser and try visiting a website like www.google.com.
If nothing loads, your internet may be down.
✅ Step 2: Restart Your Email App
Close and reopen the app you use for email (like Outlook, Gmail, or Apple Mail).
🛑 Don’t just minimize it — fully close and relaunch the app.
✅ Step 3: Reboot Your Device
Yes, the old “turn it off and on again” trick still works!
A simple restart can fix temporary software glitches that interfere with your mail app.
✅ Step 4: Restart Your Router
This one fixes 95% of email problems we see.
🔌 Unplug your Wi-Fi router, wait 30 seconds, then plug it back in.
Give it a minute to reconnect before trying your email again.
✅ Step 5: Check If Your IP Is Banned
If everything else looks fine but your email still won’t send or receive send us your IP below
Your IP address is: Loading…
You can also Google “What is my IP” if this doesn’t display.
- Go to Google
- Search for:
What is my IP - Copy that number and send it to us so we can check if your IP is blocked.
🔐 Sometimes our email servers automatically block suspicious activity to protect your account. Read more here about IP Ban.
Bonus Tip: Check if your email is working when logging in on Roundcube Webmail Server.
When you Send/Receive and get SMTP MagicSpam Error 5.5.1 read here what that means.
